Legal
Privacy Policy
Last updated: May 2025
1. Who we are
Amazonian SPA is a premium spa with two locations inside Hilton hotels in São Paulo and the surrounding area. For the purposes of this policy, the controller of personal data is Amazonian SPA, reachable at hilton@amazonianspa.com.
2. Data collected
When interacting with our website or service channels, we may collect the following data:
- Full name
- Phone number (WhatsApp)
- Email address
- Booking information (date, treatment type, preferred location)
- Browsing data (via cookies — see section 5)
3. Purpose of processing
We use your personal data to:
- Schedule treatments and services
- Send booking confirmations and reminders
- Respond to inquiries and service requests
- Improve our services and personalize your experience
- Comply with legal and regulatory obligations
4. Legal basis (LGPD)
The processing of your personal data is carried out on the basis of the following legal grounds provided under Brazil's General Data Protection Law (Lei nº 13.709/2018): contract performance, legal obligation, and legitimate interest of the controller, always limited to what is necessary for the stated purposes.
5. Cookies
Our website may use cookies to improve the browsing experience and analyze traffic in anonymized form. You can configure your browser to refuse cookies, but this may affect the functionality of some features on the site.
6. Data sharing
We do not sell or rent your personal data to third parties. We may share information with service providers that support our operations (e.g., communication platforms), always under contractual confidentiality and data protection obligations compatible with the LGPD.
7. Data retention
We retain your data for as long as necessary for the stated purposes or as required by law. After this period, data is securely deleted.
8. Your rights
Under the LGPD, you have the right to:
- Confirm the existence of processing of your data
- Access your personal data
- Correct incomplete, inaccurate or outdated data
- Request anonymization, blocking or deletion of unnecessary data
- Request data portability
- Revoke consent at any time
To exercise your rights, contact us at hilton@amazonianspa.com.
9. Security
We adopt appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or destruction.
10. Contact
For questions, requests or complaints regarding the processing of your personal data, contact us at: hilton@amazonianspa.com.